Frequently Asked Questions

Welcome to Bougie and Bespoke. To ensure you have the best experience with our curated collections, we’ve summarized our most common inquiries below.

1. What is your return policy?

Because of the bespoke and curated nature of our items, all sales are final. We do not offer returns or exchanges for "change of mind."

However, if your item arrives damaged or broken, we’ve got you covered. You have 30 days from the date of delivery to report damage and request a return.

2. My item arrived damaged. What should I do?

We are so sorry to hear that! Please email us at info@bougieandbespoke.co within 30 days of receiving your package.

Important: Please include your order number and clear photos of the damaged item and the original packaging. Once verified, we will send you a pre-paid return shipping label and instructions.

3. How long will it take to get my order?

Standard Items are usually processed and shipped within 5 business days. Bespoke or custom items typically require extra love and take an additional 2 weeks for production before they ship. Once shipped, standard delivery takes 3-7 business days (US).

4. Do you ship internationally?

Yes! We ship worldwide. International shipping costs will be charged to the customer at the time of checkout. Please note that international orders likely will be subject to customs duties, taxes, or import fees once they reach your country. These fees are the responsibility of the customer.

5. Can I cancel my order?

Please review your cart carefully before checking out. Because we begin processing orders immediately, we are generally unable to accommodate cancellations once an order has been accepted.

6. What items are "Final Sale"?

The following items are strictly non-returnable:

Custom or Personalized (Bespoke) items, personal care goods (Beauty, fragrances, wellness), all items marked "Final Sale" or purchased during a clearance event, and gift cards.

7. What if my package is lost or stolen?

Once we hand your order over to the carrier (UPS, USPS, FedEx, etc.), the "title and risk of loss" pass to you. We recommend shipping to a secure location. If your tracking says "Delivered" but you can't find it, please contact the carrier directly to file a claim.

8. California Proposition 65 Warning

As a Sacramento-based company, we provide a general warning to our California customers: Some products may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. For more details, please see our full Terms of Service.